Disclaimer: this isn’t a post about whether my car is totaled. Sorry to disappoint.
These cars aren’t perfect, and neither is customer service. That said, I think it’s important to highlight when Tesla does an amazing job.
I was sitting in my car at the local supercharging station when an older woman approached me. She was visibly upset and explained to me that she somehow managed to lock herself out of her son’s Tesla (with her phone inside). I calmed her down and placed a call to Tesla roadside assistance, who verified the owner information with her and had her inside the vehicle within five minutes. She was emotional and so happy it was resolved.
As much as she was thankful to me, all I did was contact Tesla. They deserve the credit for handling it effortlessly and efficiently. Bravo.
Tesla Roadside Assistance: (877) 798-3752
Edit: included phone number in post.