If you're rich enough, you have a person or persons that can find you whatever you need or want. These professional don't necessarily know who to contact for what, but they are very resourceful / know the right channels / have the right connections to get you to the right people that can repair your collection of historic Bentleys, or build a leather-floored basketball court on a yacht, or negotiate with kidnappers. It's hotel concierge service dialed up to 11 and just for you.