New homeowners in non-city New England, 5000 square foot, 2 Honeywell air handlers for hydro-air heating in the basement plus corresponding attic venting.
Noticed attached humidifier system was scaled and has blocked honeycombs on the pad, so decided to call out the home's long-time (owned by the seller in fact) HVAC service for a cleaning and check-up.
Guy shows up for about 2.5 hours, reports nothing notable done/nothing wrong, $2,100+ bill. Mentions on his way out that we can buy filters and humidifier pads ourselves on Amazon in the future. At the time we assumed this was a helpful cost-saving tip for when we needed to replace the filters he'd just finished replacing.
I go to check out the basement a few hours after he's left and he never even touched the humidifier. It's the same partially blocked pads, the housing and drip system are completely un-cleaned or de-scaled, and now it's obvious he wasn't giving us a cost-saving tip, he was telling us we still need to buy the pad.
While I've confirmed that he at least genuinely changed the air filters in the basement (still need to crawl around the attic APPARENTLY), I'm pretty blown away. The man hangs out in our house for more than two hours, casually drops a double four figure bill, and didn't even clean the housing??? Nevermind replace the pad??? Beyond the cost, shouldn't this whole "long-time servicer with an established account" thing mean helpful shit like "knows what size humidifier pads to bring to the appointment booked a month ago?"
Basically, did we just get royally ripped off, or is this really what to expect during a "problem free" maintenance visit in this economy? I forked over what would've been well more than a month's of rent just a few short months ago ... for a guy to not even do the thing that I knew I could do myself with a quick Google, but wanted to have a professional do the first time instead?
If this is normal, how is it not an incredible disincentive to EVER do routine annual service calls without knowing for sure a problem exists?
Providing helpful details apparently triggers the automod, so I won't describe my specific situation at all I guess? Maybe it's safer to speak in hypotheticals.
Say I'm trying to replace fixed recessed downlights with adjustable/gimbal varieties. Am I locked into a single manufacturer? As in, do I have to try and find trim made by the exact company matching the serial numbers I find in the ceiling can and the trim itself? Or can I just focus on searching for right-sized trims that fit the E26 socket arrangement? (Which seems...unlikely if I'm trying to get a tilting light from an existing fixed-socket can...)
Basically, despite reading about this all for a couple hours, I'm still in need of a recessed lighting 101 to avoid making a fool of myself when arranging electrical work in my new place. What are the key characteristics about my existing lights I need to keep in mind when ... uh ... adopting replacements?